FAQ
Here are some answers to questions you may have, and some questions you may not have thought of, yet!
Shipping - How long does it take?
Usually, it takes 2 – 6 weeks to arrive, and can take as long as 8 weeks. Please consider this and keep it in mind when you purchase. If you need something sooner, please consider purchasing our upgrade to courier post (DHL/FedEx). Your total cost of shipping, with upgrade shipping added, will be approximately $31 for most orders, and generally takes 5 -7 business days, but often sooner! We reserve the right to automatically upgrade shipping to courier post. Your contact phone number is required for all courier posts. International orders are not considered “lost” until 8 weeks, and for most, that is the earliest a refund can be requested.
Shipping - Can I track my order?
Most packages will be shipped via India International Post. It keeps costs of shipping to you way down, however, the USA does NOT track these packages once they are inside of the USA. (Some countries do, the USA & Canada do not). Packages generally arrive within 2 – 6 weeks. If this will not work for you, please consider upgrading to courier post, which will track your package to your door and take 5 – 7 business days. If you have chosen to have your order shipped via India International Post, there is nothing I can do about it once it has been dropped off at the post office. I can not track it (to the USA), nor speed things up (to the USA). Please consider courier post if you feel this will be an inconvenience to you.
IF TRACKING YOUR PACKAGE FROM INDIA TO WHEREVER IT IS GOING IS IMPORTANT TO YOU, PLEASE GO BACK AND ADD COURIER POST TO YOUR ORDER NOW. AND DON’T FORGET TO INCLUDE A CONTACT PHONE NUMBER. Not receiving a contact phone number with your shipping upgrade will just slow the process down while I run around trying to get your phone number from you.
I CAN NOT track packages once they leave here via International India Post. AND TRACKING OF PACKAGES WILL STOP ONCE THEY LEAVE INDIA FOR MOST COUNTRIES, including, but not limited to, USA, Canada, Australia, and most of the EU.
Shipping - Who pays customs and duties taxes?
You do. You are responsible for paying any import taxes, so please be sure to check out your import taxes before placing orders. If you refuse a package because you don’t want to pay the customs taxes and duties, you may still be responsible for return shipping. If you opt to have the package destroyed, you will forfeit any possible refunds. When shipping internationally, charges at the customs offices depend on many factors and can be confusing to figure out. To get a sense of what you could be charged, if anything, check out this customs duty calculator .
International orders can be tricky as customs rules vary widely from country to country. By placing an international order, you understand that you are solely responsible for any and all customs, taxes, tariffs, or any other costs which this order may incur and we cannot issue a refund for any inability to receive the package after we have sent it out.
Why does it sometimes take a while to hear back from us?
Have you experienced delays in communication and shipping? Living and working in India has its many challenges, not the least of which is being halfway around the world from so many of our customers – when you’re sleeping, we’re working and vis-a–versa! And that’s just one of the challenges! In Vrindavan, the electricity is down for 4 – 8 hours a day!! And that has rippling consequences on the internet, which effects “real-time” communication and shipping. And then there are just those many times a month when I walk down to the post office with a bundle of packages, only to find the post office is closed for some obscure holiday. Happens all the time. Anyhow, let me thank you in advance for your patience!
Where can I get a flyer for display?
To download a flyer about the widows that you can use as a display at your sales site,
click on the link below
Where else can I purchase IndiOdyssey products?
We currently sell on four venues. You are welcome to choose whichever works best for you. All shop venues support the women of Vrindavan working for Mahima Creations.
Questions are the root of all answers.
Don’t Be Shy!